Frequently Asked Questions (FAQ)

FREQUENTLY ASKED QUESTIONS:


1. What are the advantages of purchasing a website template?

The major advantage is price: You get a high quality design.

You don`t have to hire a web designer or a web design studio. Second advantage is time frame: It usually takes 5-20 days for a good designer to produce a web page of such quality.


2. What do I receive when I order a template?

After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download .RAR(s). The .rar file(s) contains the full WB file ready to work.


3. What am I allowed and not allowed to do with the templates?

You may: 

Build a website using the template in any way you like.

You may not: 

Resell or redistribute templates (like we do).

Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of Web Builder FX.

Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design).


4. What are the differences between licences?

Please read our "Terms & Conditions" section (in footer area).


5. Is it reasonable to make unique purchase of template that was already purchased before?

Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,500,000,000 webpages online now according to statistics on www.google.com.


6. Is the license a one-time fee payment?

Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website only.


7. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?

Sorry, we do not provide membership based services yet.


8. I would like to make payment by company check. Is that possible?

We work with Paypal payment option.


9. Is there any return policy?

Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site.

Please make sure that you´ve carefully read  "Product Page" section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. 

The deadline for any refund claim is 2 days after the delivery date.


10. I ordered a template but haven´t received the download information.

In this case please contact our Billing Department via e-mail ([email protected]).


11. I was billed twice. I received 2 emails from merchant

Make sure that these charges have different order IDs. If it is so, contact our support team ([email protected]).


12. Is it possible to reactivate my download link if it was deactivated after  two days?

Yes. Please contact our support team and they will reactivate your link.


13. I would like to purchase a template, but it is not available on the site anymore.

The template has been sold out for exclusive price, FINAL PURCHASE LICENSE (FPL). Look for similar templates in our collection!


14. How can I modify a template to suit my particular website?

You need "WYSIWYG Web Builder" software, get detailed information contacting [email protected]


15. When I try to open the file, I get an error Unexpected file format.

This means that the WB file is incompatible with your WYSIWYG Web Builder version. Please install the new version from the site. (check the software requirements to the template to edit this file in product page).


16. Can I change the pictures on the project website and put my own pictures instead?

Yes, you can.


17. What is the best place to find photos/images for modification of my template?

We recommend you CC0 Domain Public. For more information: [email protected]


18. I was wondering if you could give me the contact info for a particular designer, I need a custom design.

We can make your custom design or give a list of our affiliate web designers.


19. Is it possible to use your templates to develop websites for my customers?

Yes. It is perfect for designers who want to offer their customers a high-quality design and also save time and money.Mind that when you purchase the template with ordinary or exclusive licence you`re entitled to create only one project (one domain name).


20. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?

Yes, of course.